Shipping policy

Standard shipping on local and domestic orders - Please allow 3 - 5 business days for your order to be processed and shipped. Unless specified, pre-order items - Please allow 6 - 8 weeks for dispatch. We make a lot of our products made to order, we try our best to be as eco-friendly as possible, and not waste any fabrics that are not needed. Once your order has shipped, you will receive a confirmation email containing tracking information. 

International orders are shipped within 2 weeks and take up to 12 business days following order processing for delivery through local post. Once your order has shipped, you will receive a confirmation email containing tracking information.

We are not responsible for packages once they are picked up by our shipping carrier. That responsibility is now between the shipping carrier and the customer. For claims and issues with the delivery of your package, please contact your customer service provider. It is the customer's responsibility to be at the delivery location on the day it's supposed to be delivered. 

Please verify that your shipping address is correct when ordering and contains the right apartment number, if necessary. We are not responsible or liable for any lost or stolen packages. Items stuck in transit are out of our control and need to be dealt with by the shipping provider.

If your order is returned to our facility due to any circumstances, your order will be refunded and restocked. We do not reship items.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the address entered when the order was originally placed.

HOW CAN I TRACK MY ORDER?

Once your package has shipped, you will receive an email with the corresponding tracking information.

PRE‑ORDER POLICY 

Certain OneFly / 1FLY products may be offered on a pre‑order basis. By placing a pre‑order, you acknowledge and agree that these items are purchased before inventory becomes immediately available and may require additional production and processing time before shipment.

Estimated shipping and delivery dates are provided for reference only and are not guaranteed. Delays may occur due to manufacturing timelines, shipping carriers, supply chain disruptions, or circumstances beyond our control.

Orders containing pre‑order items may not ship until all items in the order are available unless otherwise stated.

Payment for pre‑order items is collected at the time the order is placed to reserve your item.

ALL SALES ARE FINAL. Once a pre‑order or standard order has been placed and processed, it cannot be canceled, refunded, returned, or exchanged.

Please carefully review product details, sizing, colors, shipping information, and payment details before completing your purchase.

OneFly / 1FLY reserves the right to review claims involving damaged merchandise, defective products, or incorrect items received. Claims must be submitted within 7 days of delivery and may require photo evidence.

For assistance regarding pre‑orders or order issues, contact: helpfrom1fly@gmail.com